Legal Notices for this website, booking
terms and conditions.
BOOKING TERMS AND CONDITIONS
Your contract is with "SUN VILLAS FLORIDA DIRECT"
("S.V.F.D") a limited liability partnership registered
in England, number OC300375 registered office is at 34 Costard Avenue, Heathcote, Warwick, CV34 6BP.
The contract is made under English Law and subject to the jurisdiction
of the English Courts. Every attempt has been made to use clear
and concise language in these terms and conditions, if any terminology
has been used which is not fully understood, please feel free to
contact us for clarification before you sign the booking form.
1. Booking
Bookings are valid after:
a.) The booking form has been completed and signed and received
by S.V.F.D.
a.) The appropriate deposit has been paid and
b.) The booking has been confirmed in writing by S.V.F.D to the
lead customer
The person, who signs the booking form certifies that he or she
is authorised to agree the booking terms and conditions on behalf
of all persons included on the booking form, including those substituted
or added at a later date. The signatory must be a member of the
party occupying the property and must be over 21 years of age.
2. Payment
A deposit of £100 per week per villa must accompany bookings,
and this is non refundable. The balance must be paid at least ten
weeks prior to the commencement of the holiday. If the booking is
within ten weeks of departure payment in full is required at the
time of booking. Due to the fee levied by credit card companies
a 2.00% charge will be made on each payment using a credit card
(e.g. Visa or MasterCard) No charge is made for payment by cheque
or debit cards (e.g. Switch or Delta).
3. Cancellations
If you wish to cancel any part of the booking you should advise
us immediately by telephone followed by confirmatory letter, which
must be signed by the person who signed the booking form. All cancellations
are subject to charges payable by you. These charges are shown below.
Holiday Insurance is non-refundable.
Booking Cancelled Charge
More than 56 Days Notice Deposit Only
56 - 43 Days 30%
42 - 29 Days 50%
28 - 15 Days 75%
0 - 14 Days 100%
4. Security Breakage Deposit
In signing your booking form you agree:
a. To pay a security/breakage deposit of $250, on arrival in Florida.
Our Agents will collect this from you ideally by credit card. The
Security Deposit will be returned to you after the completion of
the holiday less the cost of any damages (if applicable).
b. To pay the full cost of any breakage's, losses or damage to the
property (the Homeowners Management Company will be sole arbitrators
on cause of damage or loss)
c. To take good care of the property and leave it clean and in a
tidy condition at the end of the holiday.
d. To report any damage or loss immediately after it is discovered
to our agent in Florida.
e. To permit the Homeowner and or their agents reasonable access
to the property to carry out any maintenance if necessary.
f. Not to sublet or share the property except with persons nominated
on the booking form.
5. Check In and Check Out
The property is available after 4.00pm on the day of arrival and
must be vacated by 11.00am on the day of departure.
6. Our Liability
We take care to ensure the accuracy of information printed in our
brochure and we accept responsibility for ensuring that the holiday
you book is supplied as described in our brochure.
We will not be liable where any failure to perform was due to an
event which either ourselves or the supplier of the services in
question could not have foreseen or avoided.
7. Holiday Changes by You
Should you need to change your holiday arrangements we will do our
best to help. However, changes are subject to a £25 per person
charge each time a change takes place. The exception to this is
your holiday flights. Most airlines do not allow name changes after
tickets have been issued. Where this is the case, flight charges
are likely to be the full cost of the flight.
8. If We Change Your Holiday/Force Majeur
Most changes are minor. Occasionally such as in the unlikely event
that your holiday property is withdrawn from our rental programme
we do reserve the right to substitute another similar home. Very
rarely, we may be obliged by "Force Majeur" to alter or
terminate your holiday after commencement but before the scheduled
end of your vacation. This is extremely unlikely but if this situation
does occur, we regret that we will be unable to make any refunds,
(unless we recover refunds from our suppliers) pay compensation
or meet expenses you incur as a result.
"Force Majeur" means any event, which we could not foresee
or avoid. Examples of such events include war, threats of war, civil
commotion, industrial dispute, and natural disaster, weather conditions,
government actions or other events outside our control.
9. Complaints Procedure
Should you be unhappy with any element of your holiday arrangements,
you should notify us immediately so that we have the opportunity
to investigate/rectify the problem. Should the problem be related
to the accommodation in Florida, details should be passed immediately
to our Florida Agents (full details will be supplied with your joining
instructions). If you continue to be dissatisfied and wish to complain
formally, this should be done in writing and sent to our trading
address within seven days of the return date of the holiday. As
long as the above conditions have been observed, the matter will
be investigated and a reply will be sent to the customer within
4 weeks of the receipt of the complaint. If compensation is deemed
to be appropriate by the company this will be limited only to the
cost of the particular element of the holiday where the problem
has arisen. Any compensation awarded will be limited to the cost
after taking into consideration the time of occurrence/report, degree
of disruption and the company's ability to resolve/avoid the problem.
10. Travel Insurance
Travel Insurance is essential and it is a condition of booking that
you have comprehensive insurance cover comparable to that offered
by S.V.F.D. Should you decide not to purchase our insurance you
must obtain suitable alternative cover at the same time as booking
your holiday. Please read your policy details carefully. It is your
responsibility to ensure that the insurance cover you purchase is
adequate for your particular needs.
11. Flights
We act as retail agents for A.T.O.L. holders and if you reserve
flights through S.V.F.D. the A.T.O.L. holders conditions of booking
will apply.
Web site conditions
of use.
WEB SITE COPYRIGHT
PROPRIETARY/CONFIDENTIAL Copyright (c) 2001 Sun Villas Florida Direct
LLP - All rights reserved. These materials unless otherwise stated
(including without limitation all articles, text, images, logos,
compilation, and design) are Copyright (c) 2001 SUN VILLAS FLORIDA
DIRECT LLP . All rights reserved. SUN VILLAS FLORIDA DIRECT LLP
materials may be copied and distributed on a limited basis for non-commercial
purposes only, provided that any material copied remains intact
and that all copies include the following notice in a clearly visible
position: "Copyright (c) 2001 SUN VILLAS FLORIDA DIRECT LLP
. All rights reserved." These materials may not be copied or
redistributed for commercial purposes or for compensation of any
kind without prior written permission from SUN VILLAS FLORIDA DIRECT
LLP If you have questions about these please contact us via e-mail
to ContactUs@SunVillasFloridaDirect.com
COPYRIGHT FOR UNIVERSAL ORLANDO IMAGES
HOME PAGE - Universal Archway and Family - Universal Studios
Florida (r) Universal Studios. (c) 2001 Universal Orlando. All rights
reserved.
THEME PARK PAGE - Hulk Rollercoaster
at Universal Orlando - Islands of Adventure - Marvel Super Hero
character names & likenesses: TM & (c) 2001 Marvel (c) 2001
Universal Studios. (c) 2001 Universal Orlando. All rights reserved.
PRIVACY POLICY
We are committed to keeping your details private and only collecting
and using information in accordance with our Data Protection Act.
We do not release Your details to third parties save as required
by law. We will take appropriate steps to protect your privacy.
Whenever you provide sensitive information (for example, a credit
card number to make a purchase), we will take reasonable steps to
protect it, such as encrypting your card number. We will also take
reasonable security measures to protect your personal information
in storage. Credit card numbers are used only for payment processing
and are not retained for marketing purposes.
Your right to privacy is very important. We recognise that when
you choose to provide us with information about yourself, you trust
us to act in a responsible manner. We believe this information should
only be used to help us provide you with better service. That's
why we have put a policy in place to protect your personal information.
LINKS TO OTHER SITES
From time to time we may offer links to other sites where we consider
they share our values and may be of interest to You. Given that
they would be separate sites we are not responsible for their content,
security or information collecting policies or availability. You
should therefore visit the other site's privacy, terms and conditions
and relevant disclaimers.
INFORMATION COLLECTED
We use your IP address to help diagnose problems with our server,
and to administer our Web site. We use cookies to deliver content
specific to your interests and to save your password so you don't
have to re-enter it each time you visit our site. In addition, our
web servers track information about the visits to our web sites.
For example, we compile statistics that show the daily number of
visitors to our sites, the daily requests we receive for particular
files on our web sites, and what countries those requests come from.
These aggregated statistics are used internally to better provide
services to the public and may also be provided to others, but again,
the statistics contain no personal information and cannot be used
to gather such information.
Our site's forms requires users to give us contact information
(like their name and e-mail address), a unique member name, and
demographic information (like their post code, age group). We use
customer contact information from the form to send the user information
about our company and promotional material from some of our partners.
The customer's contact information is also used to contact the visitor
when necessary and shared with other companies who may want to contact
our visitors. Users may opt-out of the sharing of their information
with other companies, as well as opt-out of receiving future mailings
from us us by contacting us by e-mail.
Our online surveys ask visitors for contact information (like their
e-mail address). We use contact data from our surveys to send the
user information about our company and promotional material from
some of our partners. The customer's contact information is also
used to contact the visitor when necessary and shared with other
companies who may want to contact our visitors. Users may opt-out
of the sharing of their information with other companies, as well
as opt-out of receiving future mailings from us by contacting us
by e-mail.
We may run contests on our site in which we ask visitors for contact
information (like their e-mail address). We use contact data from
our contests to send users information about our company and promotional
material from some of our partners. The customer's contact information
is also used to contact the visitor when necessary and shared with
other companies who may want to contact our visitors. Users may
opt-out of the sharing of their information with other companies,
as well as opt-out of receiving future mailings from us us by contacting
us by e-mail.
We will not disclose customer name, addresses, or account information
to unaffiliated parties, other than:
where the customer requests or consents to disclosure
where we are legally required to do so (e.g. in response to a court
or fraud investigation)
where we have agreed to provide information under negotiated contracts
and where the customer has been informed about the possibility of
sharing information for marketing or other similar purposes through
a prior direct communication and the customer has been given the
reasonable opportunity and time to decline.
SECURITY POLICY
For your benefit, we have made arrangements for all credit card
transactions to be handled through a secure web server. This may
be an overseas-sited server. Your credit card details are not held
in a readable form on our web site which reduces the possibility
of any unauthorised person learning Your details while they are
being transmitted on the Internet.Every time You make an order from
us You will need to insert Your credit card details because we do
not store card details.
CONTACTING US
Sun Villas Florida Direct LLP believes that protecting each person's
right to privacy is fundamental to the quality of customer relationships.
If you have any questions about this privacy statement, the practices
of this site, or your dealings with this Web site, you can contact:
CONTACTUS@SUN
VILLAS FLORIDA DIRECT.COM
Liability
Sun Villas Florida Direct LLP accept no liability for any content
on this website.
GOVERNING LAW AND VENUE
This Agreement shall be interpreted, construed and governed by the
laws England
We reserve the right to change these Terms and Conditions of Use,
the Privacy Policy, prices, information and terms featured on this
website without notice. These conditions set out the entire agreement
between Sun Villas Florida Direct LLP and you relating to your use
of this website.
|
